Human + AI customer support
AI answers in seconds.
People handle what matters.
Supportlio works every comment, DM, ticket and app review the moment it lands, in the customer's own language. Refunds, angry customers and edge cases go to a real person, with the whole story already written up.
- Every channel, one inbox
- Replies in your customer's language
- A human on every hard call
¿Esto funciona con la versión gratis?
I was charged twice this month. Please refund one.
App stürzt nach dem Update ab.
Earn $5,000 a week from home, DM me 🔥
- Facebook comments
- Instagram comments
- Comments on your ads
- Messenger & Instagram DMs
- Intercom
- Email helpdesk
- App Store reviews
- Mobile approvals
- One shared inbox
Speed from the machine.
Judgment from people.
Most support tools make you choose between a bot that frustrates customers and a team that can't keep up. Supportlio runs both as one crew, and it knows which one each conversation needs.
The AI agent
Never sleeps. Never snaps.
- Answers every message the second it lands, day and night
- Writes back in the customer's language, in your brand's voice
- Hides spam, scams and abuse under your posts and ads
- Looks up orders and subscriptions, follows your procedures step by step
The people
Step in when it counts.
- Approve refunds, cancellations and sensitive replies with one tap
- Take over angry, high-value or unusual customers
- Correct the AI, and every correction becomes a rule it follows
- Review quality every week with ratings and spot checks
- AIReads the ticket, finds the order→
- AIRefund is over your limit, so it asks→
- MayaApproves from her phone→
- AIRefunds, replies in Portuguese, closes→
- CustomerRates it 5 stars
One crew for every place
customers talk to you.
Comment moderation
Spam, scams and abuse under your posts and ads are hidden or deleted, repeat offenders banned, and real questions answered in public.
DMs and live chat
Messenger, Instagram and Intercom conversations answered in seconds, with your policies, your prices and your tone.
Email and tickets
A real helpdesk on your own address. Threads, notes, attachments and handoffs, with the AI drafting or resolving each one.
App reviews
Every App Store review gets a thoughtful reply in its own language, drafted for you or posted under your rules.
- Refunds and cancellations through your billing
- Ban lists that clean up past comments too
- Approvals and alerts on your phone
- Replies in the customer's language
- Step-by-step procedures, not guesses
- Customer ratings and weekly QA
Your customers are everywhere.
So is your support.
A comment in São Paulo at 3 a.m., a refund request from Tokyo, a review in German. Each one is read, understood and answered in its own language, and handed to a person when it needs one.
Every timezone covered, weekends and holidays too
Customers write how they like; replies come back the same way
From a message landing to a first answer
Live in days,
on your terms.
Four steps. We do the setup with you, and you keep the final say on everything that goes out.
- 01
Connect your channels
Pages, ads, inboxes, helpdesk, app stores.
We set up the connections with you. Comments, DMs, tickets and reviews start landing in one place, with the post, the ad or the order they belong to.
Channels- ConnectedFacebook Page · comments and ad comments3 pages, 41 live ads
- ConnectedInstagram · comments and DMs2 accounts
- ConnectedIntercom · conversationsSupport inbox
- ConnectedEmail · help@yourbrand.comForwarding verified
- ConnectedApp Store · reviewsiOS app, 12 countries
Older conversations imported so nothing starts cold - 02
Teach it in plain words
No flowcharts. Just say how you want it done.
Tell the setup agent how your team works, like you would tell a new hire. It turns that into rules and step-by-step procedures you can read, change and undo.
Setup agent · rulesRefunds inside 14 days, just do it. Anything over $50, ask me first. And always answer in the language they wrote in.Updated the Refunds procedure+ Refund automatically within 14 days of purchase+ Over $50: wait for approval- Escalate every refund to a humanReply in the customer's language●●● - 03
AI handles it, people sign off
You choose what runs alone and what waits for a yes.
Routine replies go out on their own. Refunds above your limit, bans and touchy replies wait for a person, who approves, edits or rejects from the inbox or a phone.
Needs approvalTicket · PT · IntercomOver your $50 limit“Comprei o plano anual por engano, dá para reembolsar?”
Proposed: refund $79.00 on the annual plan bought yesterday, then reply in Portuguese. - 04
Better every week
Every correction sticks.
When someone fixes a reply, the fix becomes an example the AI follows next time. Customer ratings and spot checks show where it is strong and where to tighten up.
This weekHandled without a personMonTueWedThuFriSatSunCorrectionsShipping to Canadanow quotes 5 to 7 daysPromo code questionslinks the current offerBan for 'giveaway' spamnow automatic6 corrections turned into examples
Kind to customers.
Ruthless with trolls.
Give every customer a fast, human answer and keep the spam off your page, without hiring a night shift.
Talk to sales
Let's look at
your support.
Supportlio is set up together with every team. Tell us where your customers reach you and roughly how many conversations you get, and we'll come back with a plan and a price.
- 1A short call about your channels, volume and the tickets that hurt most
- 2We connect everything and write your first rules and procedures with you
- 3The AI drafts while your team approves, until you're happy to let it run
